Terms and Conditions for Gaia Harvest
Last Updated: 28/11/2024

Welcome to Gaia Harvest. These Terms and Conditions (“Terms”) govern your access to and use of our website (“Site”) and the purchase of food-related products from Gaia Harvest (“we”, “our”, “us”). By using our Site or purchasing our products, you agree to these Terms. If you do not agree, please refrain from using our Site.

1. General Information

1.1. Company Details
Gaia Harvest is a Hong Kong-based company registered at Level 23, One Island East, No. 18 Westlands Road, Taikoo Place, Quarry Bay, Hong Kong.

1.2. Eligibility
To use our Site and purchase products, you must be at least 18 years old or have parental/guardian consent and agree to abide by these Terms.

2. Orders and Payments

2.1. Placing an Order
By placing an order, you agree that:

• All information provided is accurate and complete.
• You are authorized to use the payment method provided.

2.2. Order Acceptance
We reserve the right to:

• Accept or reject any order at our discretion.
• Cancel orders if payment is not received or if there is suspicion of fraud.

2.3. Pricing and Availability

• All prices are displayed in HK$ and are inclusive/exclusive of applicable taxes (as specified).
• We make every effort to display accurate pricing and availability but reserve the right to correct errors.

2.4. Payment Methods
We accept payments via [Insert Payment Methods, e.g., Visa, Mastercard, PayPal]. Payments are processed securely by third-party gateways, and we do not store your financial information.

2.5. Order Confirmation
You will receive a confirmation email once your order has been placed. If you do not receive confirmation, please contact us at sales@gaiaharvest.org

3. Shipping and Delivery

3.1. Shipping
We ship to [Specify Locations, e.g., Hong Kong, international destinations]. Shipping costs and estimated delivery times will be displayed at checkout.

3.2. Delivery
Delivery times are estimates and may vary due to factors beyond our control, such as customs delays. We are not liable for delays caused by shipping carriers.

3.3. Customs and Duties
For international orders, the customer is responsible for any customs duties, taxes, or fees incurred.

4. Returns and Refunds

Due to the nature of food-related products, our returns policy is subject to the following conditions:

4.1. Non-Returnable Items
We cannot accept returns or exchanges for:

• Perishable items .
• Opened or partially consumed items.
• Products with tampered or damaged packaging (unless caused during transit).

4.2. Eligible Returns
Returns are only accepted for:

• Non-perishable food items that are defective or damaged upon delivery.
• Products incorrectly shipped (e.g., wrong item).

4.3. Return Process

• Notify us within 48 hours of receiving a defective or incorrect product.
• Provide proof, such as photos of the damaged or incorrect item.

4.4. Refunds

• Approved refunds will be processed to your original payment method within [Insert Timeframe, e.g., 7–10 business days].
• Shipping fees are non-refundable unless the return is due to our error.

4.5. Return Shipping
For eligible returns, we may cover return shipping costs or provide a prepaid shipping label.

5. Use of Our Website

5.1. License
We grant you a limited, non-exclusive license to use our Site for personal, non-commercial purposes.

5.2. Prohibited Activities
You agree not to:

• Use the Site for unlawful purposes.
• Introduce viruses or other malicious code.
• Attempt to gain unauthorized access to our systems.

5.3. Intellectual Property
All content on our Site, including text, images, and trademarks, is owned by or licensed to Gaia Harvest and is protected by intellectual property laws.

6. Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for indirect, incidental, or consequential damages arising from the use of our Site or products.
• Our total liability for any claim shall not exceed the amount paid for the product in question.

7. Warranties and Disclaimers

7.1. Product Quality
We take all reasonable steps to ensure the quality of our food products. However, we do not guarantee freshness or safety if products are mishandled or stored improperly after delivery.

7.2. Website Disclaimer
The Site is provided “as is,” and we make no warranties regarding its availability, accuracy, or performance.

8. Termination

We may suspend or terminate your access to our Site at any time for violations of these Terms or other reasons at our discretion.

9. Governing Law

These Terms are governed by the laws of Hong Kong. Any disputes arising from these Terms shall be resolved in the courts of Hong Kong.

10. Changes to These Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our Site. Continued use of our Site constitutes acceptance of the updated Terms.

11. Contact Information

If you have any questions or concerns about these Terms, please contact us at:

• Email: sales@gaiaharvest.org

These Terms address the unique nature of selling food-related products and protect both the customer and Gaia Harvest by clarifying rights, responsibilities, and processes.