Privacy Policy for Gaia Harvest

Last Updated: 28/11/2024

Gaia Harvest (“we”, “our”, “us”) operates as an online retail store based in Hong Kong. Your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website or purchase our products.

1. Information We Collect

We collect and process the following categories of personal data:

1.1 Information You Provide Directly

• Account Details: Name, email address, phone number, and billing/shipping address when you create an account or place an order.
• Payment Information: Credit card details or other payment method details. Note: We use third-party payment gateways (e.g., Stripe, PayPal) and do not store your financial data.
• Communication Data: Information you provide through customer support inquiries or when subscribing to our newsletter.

1.2 Automatically Collected Data

• Technical Data: IP address, browser type, operating system, time zone, and device information.
• Usage Data: Pages visited, time spent on our website, referring URLs, and clickstream data.

1.3 Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and provide relevant advertising. See Section 8 below for more on cookies.

2. How We Use Your Information

We process your personal data for the following purposes:

• To fulfill your orders and deliver products.
• To provide customer support.
• To improve and personalize your shopping experience.
• To communicate with you about updates, promotions, and new products (with your consent).
• To comply with legal and regulatory obligations.
• To detect, prevent, and address fraud or security issues.

3. Legal Basis for Processing (for GDPR Users)

If you are a resident of the European Economic Area (EEA), we process your data under the following legal bases:

• Performance of a Contract: To fulfill your purchase or service requests.
• Consent: For marketing and non-essential cookies (where required).
• Legal Obligations: To comply with applicable laws.
• Legitimate Interests: To analyze usage, improve our services, and secure our platform.

4. Sharing Your Information

We may share your personal data with:

• Service Providers: Third parties who assist in order fulfillment, payment processing, and website hosting.
• Marketing Partners: Platforms that facilitate email campaigns or digital advertising.
• Legal Authorities: When required to comply with legal obligations or respond to lawful requests.
• Business Transfers: In the event of a merger, acquisition, or sale of assets.

5. Data Retention

We retain your personal data only for as long as necessary to:

• Fulfill the purposes outlined in this policy.
• Comply with legal and accounting requirements.
• Resolve disputes and enforce agreements.

After the retention period, your data will be securely deleted or anonymized.

6. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data.
• Correction: Update or correct your information.
• Erasure: Request the deletion of your data (subject to legal obligations).
• Data Portability: Receive your data in a structured, machine-readable format.
• Opt-Out: Withdraw consent for marketing or cookie tracking.
• Complaint: File a complaint with a regulatory authority if you believe we have violated your rights.

To exercise these rights, please contact us at sales@gaiaharvest.org.

7. Security of Your Data

We implement strict security measures to protect your information from unauthorized access, loss, or misuse. These include:

• SSL encryption for data transmission.
• Restricted access to personal data.
• Regular monitoring of our systems.

However, no online platform is completely secure, and we cannot guarantee absolute data security.

8. Cookies and Similar Technologies

Cookies are small files stored on your device that help us provide a better user experience. We use cookies for:

• Essential Functions: Shopping cart and account login.
• Analytics: Understanding website traffic and user behavior.
• Marketing: Displaying relevant advertisements.

You can manage your cookie preferences via your browser settings or opt-out of certain cookies through third-party tools.

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to review their privacy policies.

10. International Data Transfers

As a Hong Kong-based store, your data may be processed or stored in jurisdictions outside your own. We ensure appropriate safeguards are in place to protect your data during such transfers.

11. Children’s Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal data from minors. If you believe we have unintentionally collected such information, please contact us immediately.

12. Changes to This Privacy Policy

We reserve the right to update this policy at any time. Changes will be effective upon posting to our website. We encourage you to review this page periodically.

13. Contact Us

For questions or concerns about this Privacy Policy, please contact us at:

• Email: sales@gaiaharvest.org

This Privacy Policy complies with applicable laws, including the Hong Kong Personal Data (Privacy) Ordinance (PDPO), GDPR (if applicable), and other international standards.